Trainee Programme Delivery Lead

Full Time | 8 months
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Job Summary

Full Time
Competitive salary

£42,488 Average salary of similar jobs | Check Salary...

Job Description

Competitive salary
Hellaby , South Yorkshire
Permanent, full-time
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Trainee Programme Delivery Lead


We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment,powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.

Part of the Qualification Processing division the eProcessing team manage the planning, scheduling and processing of key back office activities which underpin entry and registration transactions.

This includes management of third party suppliers, responsibility for the production of customer guidance material, and co-ordination of operational activities for Edexcel’s pricing and invoicing procedures.

The team will also provide expert advice on complex entry and registration issues for the Work Based Learning and Schools and Colleges customer service teams.

The overall purpose of the role is to work across the department, with the team managers, to ensure that all programmes of activities are delivered to SLA, quality and cost.

The successful applicant will be responsible for:

  • Acting as contact for qualification set-up (including changes) and certification process issues

  • Planning and scheduling of activities

  • Business calendar reporting

  • Key stakeholder management

  • Management information and reporting

  • Process improvement

Key Accountabilities

  • Assess and implement changes to process, escalating key risks

  • Document all processes and where changes occur ensure that these documents are updated

  • Input into and report against business calendar

  • Act as contact to key stakeholders and business for all processes and changes to processes

  • Plan, schedule and timeline process activities which support successful delivery

  • Develop, collate, report and maintain quality assurance documentation relating to each process

  • Represent the department in meetings

  • Work with senior managers within Customer Services in the production, maintenance and communication of activities

  • Report against departmental escalations to the key stakeholder

  • Work with the team to resolve any EDI file errors/rejections and escalate issues to the appropriate teams for remedial action

  • Take ownership for the delivery of accurate results for all qualifications by monitoring and reporting against completion and ensuring that all quality checks are completed

  • Ensure the complete and accurate closure of pirate entries, liaising with other Operations teams as required

  • Manage the production of qualification eligibility reports and their release to customers through paper and online services

  • Ensure that published fees are correctly applied to all entries and registrations processed

  • Manage the application of late fees at the individual entry/registration level, to ensure they are correctly charged or suppressed as appropriate

  • Ensure that accurate audit records are kept of any credit notes to comply with Audit testing requirements

  • Ensure that Audit testing is completed to schedule and compliance with Pearson Finance requirements

  • Assess and identify areas for improvement, and lead on implementing improvements

  • Work with manager on long term strategy for integration of online services and improvement to customer interface

  • Provide subject matter expertise to the On Demand Manager to support the development of PQS 2.0

Key Challenges

  • The reform of UK qualifications has a direct impact on this function. It is critical that the post holder is abreast of all developments and their impact on the function, so that they can provide effective support to the team, the wider business and our customers

  • Due to the cyclical and seasonal nature of qualification processing, there are high volumes of transactional work required at/around deadline times. A key challenge is the maintenance of quality standards and service levels at these peak times

Candidate Profile

  • Able to manage, inspire and motivate within team

  • Flexible attitude and willingness to collaborate with other teams

  • Ability to understand complex systems and solve problems arising

  • Strong organisational skills

  • Must have customer service focus and be responsive to both internal and external customers

  • Demonstrate ability to communicate effectively in both verbal and written forms

  • Demonstrate use of initiative and independent judgment

  • Demonstrate attention to detail

  • Demonstrate ability to build relationships

Previous Work Experience


  • Demonstrate experience of Programme leadership in a transactional processing environment

  • Demonstrate experience of Programme leadership in a customer service environment

  • Demonstrate experience of reporting and leading the delivery of processes to SLAs and interpreting management information

  • Demonstrate experience of process improvement

  • Demonstrate experience of implementing and monitoring quality within processes

  • Demonstrate experience of developing and delivering training

  • Demonstract experience of Stakeholder Management


  • Understanding of the examination cycle and assessment process

  • Awareness of awarding body entry and registration procedures

  • Awareness of the challenges faced by Examinations Officers

Education and Skills


  • Educated to A-Level or equivalent Level 3 management qualification or experience

  • Demonstrate proficient knowledge and use of Microsoft Office


  • Educated to degree level in a relevant subject

  • Recognised qualification in the use of Microsoft Office

Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.

We are also committed to building an accurate picture of the

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