Test Centre Manager - Hull

Part Time | Hull, ENGLAND | 4 months
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Job Summary

Part Time
Competitive salary
Hull
Pearson

£29,839 Average salary of similar jobs | Check Salary...

Job Description


Competitive salary
Hull , North Humberside
Permanent, part-time
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Test Centre Manager - Hull

Description

Pearson VUE ( pearsonvue.com ) has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leaders in developing and delivering high-stakes exams via the world's most comprehensive network of nearly 20,000 Test Centres in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies.

Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses and listed on both the London and New York Stock Exchanges (UK: PSON; NYSE: PSO). Pearson VUE is featured on The Forbes list of Best Employers and The Stonewall Top 100 Employers list, and we are recognised in the Best Employers for Diversity 2019 awards.

We are now hiring for a Test Centre Manager to join our team based in Hull .

Please note this is a Part Time position offering 30 hours per week . This position is a permanent role.

Working Arrangements

  • Part Time position, you will be required to work 30 hours per week

  • You will be required to work a variety of days and specific shifts cannot be specified. We will endeavour to let you know your work pattern 2 to 4 weeks in advance.

  • A flexible approach to working is essential for this position as opening hours can vary according to business need

Role

The appointed individual will be responsible for the efficient delivery of tests to candidates. This is achieved by following procedures and guidelines provided by the company, whilst ensuring the highest standards of customer service are maintained at all times. The individual will also be responsible for the continual enhancement of the brand image.

Key Responsibilities

  • Able to work independently as well as part of a team

  • Line manager for all test centre staff regarding employee relations, training & development, absence and performance management. Carry out 1-2-1 meetings, Performance Reviews and Development Reviews. Conduct interviews and recruit new staff as required.

  • Oversee overall day-to-day operation of the centre, co-ordinate activities and instructions from Regional Managers and other Test Centre Management, and undertake reasonable additional duties to ensure the smooth running of the test centre.

  • Maintain and update local site administration and documentation.

  • Ensure all compliance standards relating to the test centre operation and Pearson VUE stringent security protocols are adhered to.

  • Ensure personal responsibility for understanding and delivery of testing following updates and changes to client requirements / testing, as they occur.

  • Create draft site staffing schedules, and collect test centre time keeping records, for communication to the Regional Manager.

  • Create and send other reports and information as requested by the Regional Manager.

  • Serve as the local contact point for operations, building management, site security, deliveries, vendors, etc, and escalate issues to the Regional Manager as appropriate.

  • Verify correct staffing levels are maintained according to plan, and notify the Regional Manager of any and all staffing issues.

  • Monitor supplies inventory, and order inventory when applicable within budget guidelines.

  • Provide a high level of customer service at all times.

  • Ensure candidates’ needs are met with understanding and respect.

  • Ensure equipment is operational and test stations are in working order to deliver testing.

  • Process candidates’ sign-in (including verification of candidate identity) according to Pearson VUE and client procedures.

  • Explain the test process to candidates and deal with other queries as required.

  • Ensure the integrity and security of tests are maintained and that they are supervised/invigilated to the required standard.

  • Print and provide post-test score reports to candidates as required.

  • Periodic download and review of examinations and test centre schedules.

  • Review test schedule and ensure the preparation for candidates (including those with special needs) is made.

  • Perform daily test centre opening and closing procedures.

  • Liaise with Pearson VUE technical support staff to investigate and resolve technical issues.

  • Undertake all accreditations and skills checks as required by the business.

  • Help to ensure a clean, professional, quiet testing atmosphere in the centre.

  • Support and deliver any events and alternative test delivery processes as defined, both in permanent and temporary locations.

  • You will be based in one of the Pearson VUE test centres but some local travel to other PPC’s or temporary locations may be required.

Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.

We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.

The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Qualifications

  • Experience of co-ordinating and administering activities of a team

  • Strong administration and reporting skills

  • Able to function as a representative and professional contact point for internal and external stakeholders

  • Good face-to-face communication skills with experience in a customer facing role

  • Strong attention to detail

  • Able to work independently as well as part of a team

  • Must enjoy working with people, be comfortable in a quiet environment and have effective time management skills

Primary Location: GB-GB-Hull

Work Locations: GB-Hull-Kingston House South Kingston House South- Unit 14/15 Bond Street Hull HU1 3EN

Job: Testing Center

Organization: Assessments VUE

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Reference: 40869831

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