Team Leader – First Response Team
Salary: Competitive + Commission + Career Development
Location: Islington, London
Closing date: Tuesday 26th September 2017
Central’s First Response Team provides a responsive recruitment service, accurately skills matching flexible workers availability with our customer’s immediate and short-term requirements.
As Team Leader, you will recruit, induct, manage and develop a team of Customer Advisors and ensure the service is delivered with skill and professionalism.
You will oversee all responsibilities for the team, ensure standards are maintained and Central performs in line with customer Service Level Agreements.
•Account manage Central’s relationship with key customers
•Build relationships with new customers
•Capture all business opportunities with both new and existing customers
•Ensure the team accurately match worker’s skills and availability with our customer’s immediate and short-term requirements
•Manage worker performance issues and lead on complaints within the company’s procedural framework and to the customer’s satisfaction
•Audit all aspects of the team’s activity
•Develop business through customer visits, cooperative working and delivery of a high quality service
•Accurately maintain computer databases with regard to shifts, rotas, identified workers and workers appointed
•Raise the profile of Central by becoming the preferred contact for shift cover
•Oversee a marketing and business development strategy with your key clients
•Oversee new customer procedures ensuring service delivery
•Participate in the provision of the out of hours service
•Support the team by ensuring the out of hours service is adequately covered
•Provide support to staff working out of hours
•Educated to a university degree level or equivalent
•Management or supervision experience
•A minimum of two years’ experience with shift management in recruitment or similar environment
•Experienced in meeting and exceeding targets and KPI’s
•Client focused with an ability to engender an understanding to both workers and customer groups of the standards of the Central’s services
•Able to follow procedures and guidelines and to apply attention to detail
•Able to prioritise workload, work to deadlines and use initiative
•Able to manage conflict and difficult situations
•Knowledge of the social care field (preferable)
•Solid customer service experience
•Experience of managing budgets and creating forecasts
•Experience of designing business development strategies and managing a sales environment
•Knowledge of legal requirements in relation to health and safety
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