Service Desk 25k Urgent City Centre

Full Time | Belfast, NORTHERN IRELAND | 2 months | Deadline: 12 Nov 2017
This position has expired. Do not apply!

Job Summary

Full Time
£20,000 - £30,000
Belfast
VANRATH IT

£23,555 Average salary of similar jobs | Check Salary...

Job Description


About the job

VanRath IT are proud to be recruiting for their client a successful Multinational based in Belfast City centre. The client established its European headquarters in Belfast back in 2011. The business has now grown substantial and now roughly employees over 350 people globally. The client is known locally for offering career progression while working in a fun corporate environment.


This position will be working Monday - Friday.


Responsibilities;


•The Support Analyst is responsible for handling requests and providing operational first and second line IT technical support to all customers, predominantly for the London office.


•To resolve incidents wherever possible at first point of contact within the agreed operational framework of policies and processes, minimising impact to the end user whilst providing excellent customer service.


Key Relationships

- Work closely with Support Team Leaders to deliver and efficient and effective service

- Works closely with 3rd line Service Management to ensure a seamless approach to support and security across applications and infrastructure

- Interacting with internal customers and external clients to deliver appropriate levels of service; prioritising accordingly.

Remuneration:

An excellent benefits and reward package is on offer with this role that involves comprehensive training, and the very real chance to progress within a dynamic sector of the IT industry


For further information please contact Christopher Ryan in the strictest confidence on 028 9033 0250 or apply via the link on this page.


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