Rail Community Officer - Metro Area

Full Time | Bournemouth, ENGLAND | 7 months | Deadline: 25 May 2018
This position has expired. Do not apply!

Job Summary

Full Time
£26,634 per annum (training...

£25,200 Average salary of similar jobs | Check Salary...

Job Description

Main Purpose

To help provide a secure working environment for employees and customers of the South Western Railway, enabling them to go about their business without fear of violence, intimidation, or harassment.

Principal Accountabilities

  • Enforcement of all railway legislation and other summary offences using both conventional reporting methods and fixed penalty notices.
  • To prepare and submit written statements of evidence and to attend court to support prosecutions where necessary.
  • Work as part of a team of Rail Community Officers and BTP staff.
  • To compile concise, comprehensive reports on activity witnessed.
  • The use of powers conferred to the individual by the Chief Constable of the BTP.
  • Proactively patrol known crime hotspot areas.
  • Engage with railway employees and members of the public to ensure the safety and security of the network.
  • Engage and establish relationships with the local community and non railway agencies.
  • To act as a witness in court where and when necessary.
  • To actively engage in the prevention of anti social behaviour.
  • To supplement uniform presence at the scene of emergencies and major incidents etc.
  • To respond to police requests in assisting control of access to sites, customer care assistance and any other appropriate duties.


£26,634 per annum plus regional allowance whilst training.

£30,071 per annum plus regional allowance when fully trained.

Shift Pattern

Average of 37 hours per week over 4 shifts of 9 hours and 15 minutes.

Mix of early and late shifts.

Early shifts: 08:00 - 17:15

Late shift: 15:45 - 01:00

Due to the nature of the role flexibility is required on shift times.

Minimum Requirements

Knowledge & experience 

  • Previous experience of performing in a high pressure environment
  • Previous customer service experience
  • Railway Byelaw knowledge


  • Good oral communicator
  • Good personal resilience
  • Good inter-personal skills
  • Good level of physical fitness
  • High standard of written and spoken English
  • Willingness and ability to deal with, manage and diffuse conflict situations
  • Assertive resilient and able to remain professional in confrontational situations


  • GCSE or equivalent level of educatio
  • To be accredited under the ACPO Railway Safety Accreditation Scheme
  • PACE trained and maintain competency
  • Other qualifications as necessary

This role requires the post holder to be accredited under the Railway Safety Accreditation Scheme.  The post holder is required to pass the required training and police vetting process. The police vetting process suspends the Rehabilitation of Offenders Act 1974.

The role requires the applicant to have lived in the UK for the past 3 years.

Applicants requiring a visa, must have at least 6 months remaining at the start of employment.

Similar Jobs

Similar Jobs