Part Time Customer Service Advisor in Redhill

Permanent | Redhill, ENGLAND | 3 months

Job Summary

Permanent
Perman...
Redhill
Search Consultancy

£27,381 Average salary of similar jobs | Check Salary...

Job Description


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Customer Service Advisor - Part time - Redhill - £9,280

My Client is a rapidly growing specialised Insurance company located in Redhill, they are seeking an experienced Customer Service professional to join their expanding team.

Main Duties and Responsibilities:

* Receive and respond to incoming calls from existing and potential customers in relation to new business, renewals and quotation queries
* Maximise inbound sales, and achieve performance related targets as set by the team leader
* Ensure service levels, key performance indicators, call handle rates, and targets are met and exceeded
* Ensure a high level of customer service is delivered
* Respond constructively to customer queries and record customer details using the note facility on the system
* Maintain a full working knowledge of products, services, special discounts and marketing promotions
* Ensure compliance with all insurance regulatory bodies at all times
* Skills and experience required:

Skills and experience required:

* Minimum education standard of Mathematics and English GCSE at Grade C or above
* Good numeracy, literacy and attention to detail
* Effective communication skills & attention to detail
* Strong organisational skills & able to use initiative
* Have strong IT skills
* Be able to prioritise workload
* Great attitude for learning
* Energy and drive with a passion for delivering excellent customer service

Benefits:

* Yearly social events, including Christmas party and office activity days
* 22 days annual leave
* Pension scheme
* Access to Medicash
* Company performance bonus scheme

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.


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