Req ID: 132437
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
Onsite IT Support Analyst
Competitive Salary + Benefits
The Client Field Technical Services Analyst is responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with customer on administrative and technical matters. This role combines good level technical skills with an emphasis on the delivery of a high level of customer service. This customer-facing role will interact with, and take direction from Field Tech Services leadership and the customer to provide first class customer support and technical troubleshooting expertise.
- Review, troubleshoot and approve operational quality desktops, notebooks, printers, and associated peripherals.
- Install, maintain and optimise desktop /notebook configurations at customer sites.
- Diagnoses and resolves product performance problems.
- Performs maintenance and repair services.
- Ensures customer satisfaction by advising the customers on preventive maintenance and configurations which may impact product performance.
- Instructs users in the operation and maintenance of the system.
- Excellent customer service skills
- Deep knowledge of imaging and troubleshooting Windows Desktops/Laptops, primarily Windows 10 and Office 365
- Experience troubleshooting Windows in an Enterprise environment is a must.
- Understanding of PC Reimaging processes and procedures, and experience with annual refresh programs.
- Strong professional, interpersonal, communication and multi-tasking skills and the ability to work well within a team environment
- Experience with Service Now ticketing system preferred.
- Experience with SCCM Imaging and MDT preferred.
Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.
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