Legal Software Support & Training Specialist

Full Time | Belfast, NORTHERN IRELAND | 3 months

Job Summary

Full Time
£25,000 - £30,000 per annum
Belfast

£21,586 Average salary of similar jobs | Check Salary...

Job Description


£25,000 - £30,000 per annum
Belfast , County Antrim
Permanent, full-time
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My client, a Cloud Based Legal Accounts, Practice Management and Case Management solution business are looking for 2x Legal Software Support and Training Specialists to join their team in Belfast.

The role will require accounting knowledge/experience as incoming enquiries will be accounting orientated.

Role Responsibilites

Support the company software Product

Provide help and assistance to customers on the telephone in a prompt and courteous manner

Promote a helpful and professional image to the customer giving full co-operation to any customer requiring attention

Attend to customer queries and enquiries in a caring and helpful manner and with a commitment to dealing with the issue in a positive way

Anticipate customer needs whenever possible to enhance the quality of service offered by the Company and to ensure customer loyalty is maintained

Provide telephone and onsite training of the software product.

Comply with all statutory legislation

Identify and report all and any hazards

Essential Skills:

Excellent training and Microsoft Office Skills Understanding of legal practices and case management software

Extensive accounts knowledge Customer Confident Ability to prioritise IT Literacy

Committed to continuous professional development

Demonstrates initiative

Intuitive

Good cognition

Methodical

Numerate

Desirable Skills:

Experience of Legal Accounts and knowledge of the SRA (Solicitors’ Regulation Authority) Accounts Rules

AAT qualified part 1 and/working towards part 2

Helpdesk experience

If you are from an Accountancy/Finance background and looking for an exciting new challenge, please apply below.

** Any candidates applying WITHOUT accountancy qualifications/experience will not be considered **


Required skills
  • Accountancy
  • Legal
  • Microsoft Office
  • Software
  • 2nd Line

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Reference: 40792118

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