IT Service Desk Analysts x3 (SD/54)

Contract | Taunton, ENGLAND | 5 months
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Job Summary

£120 - ...
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Job Description

Job description

IT Service Desk Analysts x3

Our client a leading public sector organisation require a number of IT Service Desk Analysts for their team based in Taunton.

We are excited to offer the opportunity for a full-time position as IT Service Desk Analyst. This post is available to candidates who wish to contribute to the on-going success of the service.

As a Service Desk Analyst, you will:

* Provide high quality telephone support to our end users.

* Log and manage support calls for assistance to a conclusion.

* Use remote diagnostic tools to carry out remote assistance to resolve calls at first contact.

* Escalate to second and third level support teams any calls that require further diagnostics.

* Manage the call flows to comply with Service Level Agreements, ensuring timely interventions by the on-site technical team and third party contractors if required.

* Communicate with users at all levels within the organisation, ensuring they are fully aware of progress at all times.
You will need an excellent telephone manner and verbal communication skills.

You will also need a proven track record in all of the above and have exemplary dedication to customer service. Service Desk experience of supporting I.T. systems for at least 1-3 years in an ITIL conformant environment is preferable.

There will be the potential to convert to permanent after a 6 month period.

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