Head of Service Desk MSP

Full Time | London, ENGLAND | 4 months
This position may have expired!

Job Summary

Full Time
£65,000 - £75,000 per annum

£73,333 Average salary of similar jobs | Check Salary...

Job Description

£65,000 - £75,000 per annum
City Of London , London
Permanent, full-time
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Head of Service Desk (Managed Service Provider)

My client, a rapidly growing MSP/Cloud consultancy, are looking for an experienced Service Desk Manager to run their rapidly growing Service Desk.

The team currently sits at 35 engineers, with 4 team leaders reporting directly into you.

Your role will be to manage them so they're able to motivate the service desk effectively.

The three main components are people management, customer management, and process improvement(CSI).

Must have:

  • Worked for a Managed Service Provider before (working with multiple customers)
  • Managed teams of 20+
  • Strong process improvement experience (taking an established service desk to the next level- not necessarily building one from scratch)

Location: Russell Square/ Kings Cross

Salary/Benefits: 65-75k plus potential of flexible working

If interested please apply to the role and I will be in touch asap!



GCS Computer Recruitment Services is acting as an Employment Agency in relation to this vacancy.

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Reference: 39966796

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