Lower Wortley , West Yorkshire
£15,000 - £15,268 per annum
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thebigword is the largest interpreting services provider in Europe and is among the top 20 language and translation companies in the world. We work with many of the world’s biggest and best-known brands and a number of large US and UK government organisations.
The company has 12 offices around the world, employs over 500+ staff and a network of more than 15,000 linguists. Every month, thebigword handles 1 million minutes of telephone interpreting, 17,000 face-to-face interpreting assignments and half a billion words of translation.
We are recruiting for x 2 Face to Face Interpreting Coordinator's to efficiently coordinate our clients and customers requirements.
Purpose: To work within the Interpreting Operations team dealing with all enquires related to face to face interpreting assignments ensuring the completion of booking requests within agreed margins and timescales.
To manage the full life cycle of face-to-face interpreting bookings
- Maintain effective communication channels with suppliers and develop positive supplier relationships
- To build client relationships, ensuring business retention and identifying new opportunities
- Make follow up and retention calls to clients
- Provide support to thebigword Interpreting Services, as required
- Escalation of issues to Senior Interpreting Coordinators and the F2F Team Leader
- Maintain effective communication channels with all Interpreting Services team members and thebigword departments
- Deliver allocated bookings within agreed timescales and service level agreements
- Deliver bookings within agreed margins
- Provide highest levels of customer service to the clients
Knowledge, Skills & Experience
- Customer Service experience, ideally gained within a Contact Centre environment
- IT Literate
- Adaptable and able to manage change
- Problem solving skills
- NVQ Level 2 in Business Administration (or equivalent) - desirable
Due to the nature of our business, all successful applicants will be required to complete a basic criminal records disclosure. Candidates for this role will also require Security Clearance.
thebigword is committed to encouraging diversity and opposing all forms of discrimination in our working environment. Our aim is that our workforce will be truly representative of all sections of society and each employee feels respected and able to give of their best. As an international company that operates worldwide and due to the nature of our industry we are a multicultural company. We have a large diverse client base which demands diversity amongst our employees to be able to service our clients effectively, thus meaning we employ people from different cultures and we do not discriminate against people on grounds of race, ethnic origin, colour, nationality, religion, age, gender reassignment, marital status, sexual orientation, or disability
- Business Administration
- Call Centre
- Customer Service
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