Desktop Support Technician

Permanent | Merthyr Tydfil, WALES | 11 months
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Job Summary

Merthyr Tydfil
General Dynamics

£27,585 Average salary of similar jobs | Check Salary...

Job Description

South Wales - Merthyr Tydfil
Job Type
Contract Type

Description of Program

General Dynamics Land Systems-UK is recruiting a Desktop Support Technician on a permanent basis.

General Dynamics UK is a world-leader in the integration of cutting-edge defence and security systems, delivering decisive advantage to military, government and civil customers worldwide. Our employee culture is one that thrives on innovation, embraces teamwork and possesses a strong will to succeed. The pioneering technologies and the quality of our people give us our competitive edge.

Dynamics is not just part of our name, its part of our spirit.

Purpose of Position

To carry out first and second line support, maintenance and improvements to the company’s I.T. desktop, network, telephony and printing infrastructure.

  • Provide support work related to the LAN, server, desktop and telephony systems and infrastructure
  • Day to day support and administration of Active Directory, Exchange (2017 and onwards) and VOIP (Mitel system)
  • Network support and troubleshooting. (Cable patching, connectivity)
  • PC builds and imaging, refresh, swap outs, re-builds and general troubleshooting.
  • Desktop patching roll-out, response to Patch Vulnerability requirements and resolution of any related issues with the patching process
  • General support of infrastructure devices (Printers, desktop phones, monitors etc)
  • Liaison and coordination with I.T.  Shared Services on: Any related central issues and the set-up of new devices/infrastructure needing access to shared systems.
  • Change control – ensuring procedures are followed for all I.T. changes
  • Management and monitoring of back-up processes, including reporting of any issues and off-site storage process
  • Helpdesk and KPI tracking and reporting
  • Mobile device management using Blackberry UEM, to include provisioning, account and policy management, hardware tracking (2017 and onwards).
  • Produce admin/audit reports on a scheduled basis for security related requirements. (Active Directory cross referencing, access logs, application logs, back up logs etc)
  • Monitor the helpdesk queue and ensure a prompt resolution for any issues and requests (all sites),  ensuring recording of ad-hoc/emergency tasks on the helpdesk system.
  • To assist in project and improvement implementations where required.
  • To effectively manage the expectations of key customers at all times

  • Ability to multi-task
  • Team worker
  • Clear communicator
  • Analytical mind, with a problem solving ethic.
  • Enthusiastic
  • Ability to develop and adhere to best practice/process/policy.
  • Customer service focus
  • Windows Operating System (incl. patching)
  • Active Directory (eg user admin, group policy management)
  • Exchange (2013) administration
  • VMWare admin
  • MS Exchange and mail systems
  • General networking
  • Desktop hardware
  • Printing
  • General security methodologies 
  • Active Directory 2008
  • General monitoring and troubleshooting

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