Customer Service Experience Consultant

Part Time | Edinburgh, SCOTLAND | 4 months
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Job Summary

Part Time
Harvey Nichols

£27,553 Average salary of similar jobs | Check Salary...

Job Description

Our Customer Service Experience Consultants provide advice and support to customers on a range of Harvey Nichols products and services within a contact centre environment.

Strong customer service skills are critical to the success of this role, as is the ability to build a good rapport with customers and work colleagues throughout the business and be able to prioritise work loads. The ability to empathise with customers and handle their enquiries sensitively is essential.

You will have experience of working with online support systems. It is important to have excellent planning and organisational skills and a positive attitude. You will be able to communicate effectively both written and verbally, have good listening skills and the ability to work on your own initiative.

Previous experience of working in a contact centre or retail environment is preferable.  Previous experience of working with food and wine would be advantageous. You will have excellent grammatical accuracy and an eye for detail.

As our Customer Service Centre handles calls from customers across the world, the ability to speak more than one language would be advantageous.

This position is part time working 20 hours per week.

Please specify salary expectations in your cover letter, along with the hours you are available to work.

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