Customer Experience Representative

Full Time | Coventry, ENGLAND | 3 months
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Job Summary

Full Time
£15,000 - £19,999 per annum...

£37,667 Average salary of similar jobs | Check Salary...

Job Description

£15,000 - £19,999 per annum, pro-rata, inc benefits
Coventry , West Midlands
Permanent, full-time
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Customer Experience Representative - Coventry - 8.44ph

Saint-Gobain are winners of 'TOP EMPLOYER UK AND GLOBAL 2018'. Which means that we look after our people and empower them to be the best they can be for the business and our customers!

If you are looking for an opportunity to develop and progress in an exciting team, then our Customer Support Centre could be just the place for you. We are now looking for Customer Experience Consultants with the right personality, hunger and attitude to work in a fast paced environment which aims to give our customers the best experience at all times.

Saint-Gobain are looking for fun, customer-focused telephone operators to collect feedback on our service we have given to our customers

As Customer Experience Consultants you will gain customer feedback and build strong relationships with customers and other members of the Team in order to develop and deliver excellent customer service across Jewson and other SGBD brands.

To give our customers the best support possible we need to be contactable at all times as this is a fully flexible working environment. Our office opening hours are from 8am-6pm Monday to Friday so you'll be working on a rotational shift pattern.

The working environment is incredibly unique and open which includes hot desking on a variety of desks including medicine balls, music playing in the background, flooring and walking treadmills!

Next steps:

As part of the next stage of the process, we will be conducting a short Video Interview exercise.

Make sure you have done a little research into our company and as this will be your first opportunity to sell yourself to us, think about how you present yourself, and the first impression you will be giving out)

Am I who you are looking for? What do we look for in a Customer Experience Consultant?

  • If you consider yourself a good relationship builder and a great communicator who always puts the customer first we would like to hear from you, as our Customer Support Team believes in a Customer First Culture.
  • A high level of enthusiasm and empathy
  • Problem-solving skills and efficiency with handling a variety of cases
  • We want individuals that are lively, blend in with the team with ease and like to have fun!
  • Most importantly if you know what great customers sounds and feels like then we want you!

What are the benefits?

In addition to a competitive base salary plus an attractive bonus scheme, you will benefit from a significant focus on your own personal development and also have access to:

  • 31 days holiday including the statutory bank holidays (Increasing to 33 with service).
  • Flexible Holiday buy-sell scheme (allowing up to 3 days holiday to be bought or sold).
  • Staff discounts on high street and leisure activities and various other benefits.


Please note that we have our own recruitment marketing and search functions alongside an already agreed set of agency partners and will not accept any third party CV's/Applications from anyone unless invited to do so.

On occasion, we receive significantly more applicants than expected for some vacancies and under such we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly, to avoid disappointment should the closing date be brought forward.

We are an Equal Opportunities employer and we welcome a diversity of applications irrespective of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

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Reference: 36294636

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