Customer Care Agent

Contract | Glasgow, SCOTLAND | 4 months
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Job Summary

Contract
£8.45 per hour
Glasgow
OCS Group

£65,438 Average salary of similar jobs | Check Salary...

Job Description


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Location Glasgow Airport
Contract Type Temporary – Employee (Fixed Term Contract)
Working Days Monday - Sunday
Working Times Between 04.00am and 11.00pm
Shift Pattern Days
Working Hours per Week 37.5 hours
Pay Rate £8.45 per hour
Job Reference VE/12272

The main aim of the role is to ensure the safe transfer of PRM Passengers through the airport terminal in a timely manner, providing mobility assistance and enabling passengers to enjoy all aspects of the airport experience.

Main duties and responsibilities:

  • Meet and greet arriving/departing/transferring PRM Passengers.
  • Communicate effectively with the passengers.
  • Assist PRM Passengers at Drop Off/Pick Up Points, Airline Check-In, Airport Security and pre-boarding aircraft.
  • Assist in the transfer of passengers from aircraft to airport terminal using various equipment; including but not limited to: Aisle chair, S-Max, C-Max and wheelchairs.
  • Ensure all PRM Passengers are transferred safely, and with dignity.
  • Use company equipment responsibly. Ensuring all equipment (radios, tablets, etc) is signed and accounted for before and after every use.
  • Liaise at all times with Supervisor/Controller and Front Desk Host.
  • Support Ramp Team in guiding vehicles onto and off aircraft safely.
  • Ensure the correct use of AvTech tablets during the handling of PRM Passengers

To succeed in this role, you will need:

  • 5 GCSE’s or equivalent qualification.
  • Customer Service and Airport Environment experience
  • Health & Safety
  • Knowledge of Disability Awareness
  • Able to communicate with customers and staff at all levels
  • Must be approachable

What will you get in return?

  • A pension scheme- to save for the future - eligibility rules apply
  • Access to high street discounts
  • Access to low interest loans
  • Recognition scheme ‘OCS Stars’- monetary rewards given to top performers
  • Training and Development- apprenticeships, e-learning, English as a Second Language and our award nominated ‘Impact’ Programme
  • Long Service Awards
  • Cycle to work scheme- discounted bicycles
  • Access to our Employee Assistance Programme- 24-7 Wellbeing Support

Why join OCS Group Ltd?

From providing a first-class shopping experience at major retail and leisure establishments, to maintaining critical factory facilities for well-known industrial organisations, to supporting the patient journey at large hospitals, we provide the essential services that keep businesses and societies running day in and day out.

We are the largest family-owned facilities management services company in the world and we deliver over 70 accredited services internationally.

OCS prides itself as a company that has family values.

We take CARE of you; We act SAFELY and responsibly; We are TRUSTWORTHY; We work as EXPERTS.


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