Control Room First Line Manager

Contract | Bloomsbury, ENGLAND | about 2 months | Deadline: 18 Dec 2020
This position has expired. Do not apply!

Job Summary

British Museum

£34,143 Average salary of similar jobs | Check Salary...

Job Description

Control Room First Line Manager
Visitor Services and Security: Security Services
Full Time
£28,159 per annum

Application deadline: midday on Friday 18 December 2020

The Visitor and Security Services Department (VSS) works across the Museum to ensure our visitors are able to make the most of their visit. Whether it is managing public safety, selling tickets to exhibitions, providing information on the Museum’s collection or patrolling the Museum to make sure it is safe and secure, our staff are focused on delivering an excellent experience for every visitor and to provide security for the Museum, staff, visitors and one of the most important collections in the world. We are looking for professionals with a commitment to high quality visitor and security services to join our team. The British Museum is the UK’s leading visitor attraction and welcomes over 6 million visitors a year.

This is an exciting time to join a dynamic and developing Department where you will play your part in delivering a world class service. A full overview of the VSS department at the Museum can be found here

What are the key responsibilities of the Control Room First Line Manager role?
As a Control Room First Line Manager you will play a key role to provide first line management to deliver excellent visitor and security services through a team of staff and day to day security operational services within the Security Control Room; and in ensuring the safety and security of the UK’s number one visitor attraction, protecting the Museum, its visitors, staff and collection.
Managing a team of Control Room Officers, you will ensure that the control room service is professional and proactive, technology is fully utilised and updated, all while managing operational responsibilities and developing and managing your team.
What might a normal day look like?
You will manage your team in proactively utilising all control room technology, protecting the Museum, and providing clear direction. This will involve effective planning and coordinating of resources, managing security, fire and safety systems, making operational decisions and managing emergency situations and team performance, all aimed at providing a safe, secure and fulfilling environment for the Museum’s visitors.

Skills and Experience – Requirements
The ideal candidate will be a Security Services professional whose skills and experiences are:
• First line and operational management with operational procedures
• Supervisory management/team leadership skills
• Managing safety, security, and emergency responsibilities
• Identifying and improving operational delivery with strong attention to detail
• Good management and team leadership skills
• Good organisational skills including prioritisation and time management skills
• Training and Motivating a diverse team
• Strong communication skills and problem solving skills
• Knowledge of control room technology systems.
The post holder will need to hold a professional qualification/accreditation/ substantial experience in security, policing, public safety however applicants without these qualifications are encouraged to apply as the Museum will support the right candidates through the training process.
Working patterns
• This role works on 4 days on, 4 days off, 4 nights on, 4 nights off working pattern across 7 days a week (12 hours per shift, 42 hours average per week).

We offer a competitive benefits package including:
• Membership of the civil service pension scheme
• Generous annual leave allowance
• Free entry to a wide range of museums and exhibitions
• Interest-free season ticket loan
• Professional and personal development opportunities
• Employee Assistance Programme
• Discounts on food and gift shop purchases.

Additional details
Interview: the selection assessment/interviews for this role will take place on 12th January and 13th January 2021. Please only apply if you will be available to interview during this period. The Interview will consist of competency based questions as well as a short written test.

Start date: it is anticipated that this role would start on Monday 8th February 2021.

Apply today for a chance to help shape the future of the VSS department at the UK’s number one tourist attraction.

The Museum adheres to the HMG Baseline Personnel Security Standard (BPSS) requirements for all staff. The British Museum is committed to equal opportunities and to providing employees with a work environment free from discrimination and harassment, and we encourage applicants from all backgrounds.

Museum Website:

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