Client Leadership Account Manager

Permanent | London, ENGLAND | 8 months | Deadline: 18 Jan 2017
This position has expired. Do not apply!

Job Summary

Permanent
...
London
Dentsu Aegis

£30,074 Average salary of similar jobs | Check Salary...

Job Description


Package Description

iProspect is a global, award-winning marketing agency that drives digital performance for many of the world’s largest brands. A trusted partner with an in-depth understanding of consumer behaviour, iProspect reshapes brand strategies to meet the fast-paced demands of the convergent world with a focus on exceeding the client’s business objectives. iProspect delivers personal, adaptive and valuable digital experiences utilising proprietary solutions including: paid and natural search, content generation, data & insights, social media, structured data and feeds, performance display, conversion optimisation and affiliates.

We value the strength diversity brings to our business and are working hard to build a more inclusive workplace through partnerships with Stonewall, Business Disability Forum and Business in the Community’s race and gender equality campaigns. We are happy to discuss all flexible and agile approaches to working for all our roles – we can’t promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly.

If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with the myself.

What will you be doing?

The Client Leadership AM will be joining a talented team working with an enviable list of international clients and household brands operating in different domains and using a range of different platforms.

Your main responsibility is to help manage the channel team outputs and manage their workload. You’ll also work closely with the AD in planning and managing the account so to achieve the very best results for our client a prestigious financial client and government body.

You might be wondering now what this looks like on a day to day basis? First and foremost delivering best in class client service is key to be successful in this role. Building and developing both new and existing relationships is something you enjoy and people are your passion. This is a key element of your role as day to day you’ll be the key contact for any queries or questions from your clients. Your relationship building expertise also extends to wider teams within the OpCo’s and you’ll manage the translation of a brief into a fun and challenging piece of work for all our specialist channels including PPC, Display, Social, Affiliates and Analytics.

You’ll be heavily involved in the strategy and delivery of an integrated performance campaigns across our channel specialists. You’ll make sure all channels come together to form a fully integrated campaign that exceeds your client’s KPI’s.

You’ll also:

Account Support:

  • Project manages clients’ communications plans including timelines and budget
  • Leads smaller client accounts
  • Builds strong client relationship as a trusted advisor to client
  • Acts as ‘gatekeeper’ for quality control
  • Coordinates invoicing and payments process in line with contractual terms agreed
  • Oversees processes to ensure smooth financial operations
  • Provides accurate plan details and updates to clients

Team support:

  • Supports Account Director to deliver innovative and creative solutions to client briefs
  • Works collaboratively across DAN and across network as needed – uses good knowledge of products and services to drive business value for clients and DAN.
  • Manages team and client business to deliver KPIs e.g. service PRF and accurately tracks costs
  • Sets example to team to keep abreast of current and future industry thinking and trends
  • Manages Exec and/or Grads: reviews, feedback, development plans

We’re looking for:

  • Delivery of first class service for your multi-discipline clients.
  • A key point of contact for clients and assistance for your Account Director between clients and our teams of dedicated SEO, PPC, Display, Social, Affiliate and Analytics specialists.
  • You to contribute and help deliver integrated digital performance strategy on each client’s KPI’s leading to high levels of client satisfaction and growth.

It would be great if you have:

  • Strong project management skills
  • Communication and product/planning skills
  • Commercial awareness
  • Experience of working with and managing clients
  • Digital and technical knowledge
  • Managing planning processes
  • Strong communication skills
  • Planning experience
  • Flair for problem solving and addressing challenges head on.

What’s in it for you?

We’re part of the Dentsu Aegis network of agencies so you get the perks of iProspect while being within a much larger organisation! We offer everything you would expect a global corporation to provide including competitive pension plans, income protection, life assurance, critical illness cover – all the stuff that might seem a little boring but comes in very handy when you start looking at things like buying a house…

We value the strength diversity brings to our business and are working hard to build a more inclusive workplace through partnerships with Stonewall, Business Disability Forum and Business in the Community’s race and gender equality campaigns. We are happy to discuss all flexible and agile approaches to working for all our roles – we can’t promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly.

If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with the recruiter who contacts you. 

Click apply and if you’ve got what it takes, we’ll be in touch! If you’d like more information about the role, email me at emma.creighan@dentsuaegis.com


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