Airport Ambassador (Security)

Manchester, ENGLAND | 3 months
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Job Summary

£16,002 Average salary of similar jobs | Check Salary...

Job Description

Are you a people person with a passion for delivering great service? Do you have a flexible approach to working hours?

Fancy a rewarding career ensuring the safety of our customers as they travel through the Airport?

Join the Security Team with the biggest Airport Operator in the UK and enjoy a wealth of benefits and development opportunities.

As a business we continue to grow and currently undergoing a £1billion 10 year investment programme that will transform our Terminals here at Manchester Airport, so this is truly a great time to join us.

In this exciting role you will get involved in;

Hosting the entrance to security central search areas, effectively preparing passengers for presentation at the boarding card readers and x-rays.
Effectively tray loading the x-rays, ensuring passenger’s items are presented correctly for x-ray screening and passengers are profiled for items to be screened by x-ray to reduce the number of rejected trays.
Dealing with queue management in and around the central search areas and prioritise any passengers whose flights may be departing within a short period of time.

Ensuring that flow remains compliant with security regulation.
Providing professional, timely and accurate information to our customers. 

Ensuring that all specified service standards are maintained and that passengers receive excellent customer service as they move through the Terminals security process in a safe and efficient manner.

We offer a Part Time Permanent annualised hours contract which means you are paid for 20 hours a week, however, at peak times you may be required to work additional hours or at quieter times you may be required to work less than 20 hours a week - This does not affect your salary which is paid consistently at 20 hours per week.

You will need to be flexible to work on a 24/7 operation which will include early morning starts, nights, weekends and bank holidays.

The rate of pay is £9.90 per hour (this includes shift allowance). Please note - this is paid and shown on payslips as an annual salary.
In addition you will receive the following great benefits:

Opportunity for enhanced hours subject to business requirements (paid accordingly)

Paid meal breaks

Double time for bank holidays worked

Previous experience in a face to face customer service role is essential with a passion for providing first class service
Excellent dress code and personal presentation
Ability to assess a situation and deal appropriately to improve or diffuse accordingly

Excellent time keeping and work ethic required

Ability to work unsupervised

Flexible approach to working hours with a good level of fitness as the roles requires long periods of standing  

M.A.G Company Benefits

Colleague Bonus Scheme
Full Training
Free on-site parking
Childcare voucher scheme
M.A.G Reward Scheme
Contributory Pension Scheme
Employee Assistance Programme
Free Holiday Parking
Tax free airside shopping (airside pass holders only)
Tram and Rail discounts available

Important Information

Successful candidates will be subject to Pre- Employment checks including references from former employers etc. with no more than 28 days between each period unaccounted for, along with a criminal record check and counter terrorist clearance. Due to the nature of our security checks we are unable to consider any applications from candidates who have not lived in the UK for the last 3 years.

Training will be on a full time basis for the first 4 days of employment (paid accordingly).

Candidates will work on a flexible basis which involves working on a 24/7 shift roster.

Please note - unsuccessful candidates who have applied for the role within the last 6 months need not apply.

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